Faq – Frequently asked questions2024-08-08T11:46:13+02:00

F.A.Q
Frequently Asked Questions

This page provides answers to the most common questions regarding our ovens

IMPORTANT

Never forget to read the instruction manual before use and to get a licensed professional to install the oven in a closed space.

Faq - Frequently asked questions | Alfa Forni

1. Customer Service

Go to the section ›

Faq - Frequently asked questions | Alfa Forni

2. Professional Ovens

Go to the section ›

1. Customer Service

In the first sublet you will find the answers to the most frequently asked questions concerning the customer service for professionals and amateurs.

Can I contact you to ask for clarification about the use of the oven?2024-04-19T12:30:28+02:00

Of course! You can get in touch with us at any time by:

  • clicking this link on our website.
  • writing an e-mail to [email protected]
  • calling the phone number +39 0775.7821
  • calling EVA, our virtual assistant, by clicking the icon at the bottom right of all pages of our website.

Our customer service is available in 4 languages to meet the needs of our customers all over the world.

Can I count on a technical support?2024-04-19T12:30:31+02:00

If you need assistance with malfunction, breakdown or spare parts, contact one of our dealers.

Contact your nearest Alfa’s dealer for technical support or write to [email protected]

Are the Alfa ovens covered by a warranty?2024-04-19T12:30:33+02:00

All our ovens have a two-year warranty covering all types of failure due to malfunctioning parts, manufacturing problems or premature wear even if these events rarely occur.

2. Commercial Oven Section

This subset is about hospitality industry professionals and provides answers to all your questions concerning Alfa commercial ovens. Alfa commercial ovens are high-quality appliances that guarantee excellent performance and low energy consumption thanks to the application of state-of-the-art technology.

Why choose Alfa commercial ovens?2024-04-19T12:35:00+02:00

Our commercial steel ovens are the go-to appliances to meet your needs and especially so if space is at a premium (a little bar or a food truck), if you want to improve your restaurant productivity without incurring huge increases in management costs or if you wish to ease the burden of your overworked kitchen by adding an outdoor oven for hiking up seating capacity during good weather.

Commercial ovens are usually larger and more efficient than home ones as they have to withstand major stress due to high production volume and to greater frequency of use.  

Can I choose the type of fuel of a commercial oven?2024-04-19T12:35:04+02:00

For commercial steel ovens, there are 4 options:

  • Wood
  • Gas (Natural Gas or LPG)
  • Hybrid (Wood and gas)
  • Electric
Can I order my commercial bespoke oven?2024-04-19T12:35:07+02:00

For manufacturing reasons, Alfa can’t make custom-made ovens, but you will certainly find the model that best suits your needs in our wide product range. Most commercial models come in two versions, large and small, to satisfy even the most important production needs.

Can I order my commercial bespoke oven?2024-04-19T12:35:11+02:00

For manufacturing reasons, Alfa can’t make custom-made ovens, but you will certainly find the model that best suits your needs in our wide product range. Most commercial models come in two versions, large and small, to satisfy even the most important production needs.

What are the technologies used in Alfa ovens?2024-04-19T12:35:13+02:00

Over the years, Alfa has developed a series of technological innovations, the result of an unparalleled passion for the work we do and the strong desire to go the extra mile for our customers.

Alfa’s major technological achievements are:

  • Forninox™ technology: the structure is covered with a steel dome that increases thermal insulation and makes the oven more energy efficient. The ensuing weight reduction has made it possible to develop easy-to-move ovens.
  • Compact Flame technology: with this innovation, gas-fired ovens replicate the strong flame of wood-burning counterparts by controlling the heat provided by radiation. These ovens heat up quickly and reach high temperatures just like wood-fired ovens do.
  • Flue System technology™: Alfa’s latest patent innovation (2019) has to do with a special design of the oven that enables hot air to release all the heat before being dispersed up the flue. The heat value is maxed out, the thermal efficiency is improved, the energy consumption is reduced.

Refractory materials with high thermal efficiency: the building blocks of Alfa traditional ovens for over 40 years and still the key factors of success in today’s STAINLESS-steel ovens.

How much energy do Alfa commercial ovens consume?2024-04-19T12:35:16+02:00

Alfa steel gas-fired ovens consume far less energy than traditional ones because of their high thermal efficiency. Some models equipped with the latest Compact Flame technology recreate the strong flame that browns food just like a wood-burning oven would.

How much energy do Alfa commercial wood-burning ovens consume?2024-04-19T12:35:20+02:00

Alfa wood-fired pizza ovens consume less energy than their competitors thanks to the high quality of refractory materials as well as the technological innovations that improve their thermal insulation.

The ovens that combine steel and refractories need to burn less firewood to deliver the same result as they make better use of the heat produced.

How do hybrid ovens work?2024-04-19T12:35:22+02:00
Do I need a chimney flue or an extractor hood for my oven?2024-04-19T12:35:25+02:00

You can use gas-fired ovens in kitchen equipped with an extractor hood, but you’ll need to connect to a chimney flue to let the smoke out of your wood-burning oven.

What materials are used to build Alfa commercial ovens?2024-04-19T12:35:27+02:00

For decades, Alfa has been making the best firebricks as the raw materials for our high-performing and energy-efficient traditional wood-burning ovens.

As for the steel pizza ovens, we coat the refractory cooking chamber with three layers of different types of stainless-steel and we apply three extra powder coats to give them more weather resistance.

How thick is the refractory dome?2024-04-19T12:35:29+02:00

Our traditional wood-burning ovens have a 10 cm thick dome (double the average thickness) made from high-resistance refractory materials to keep the heat longer and extend your cooking sessions.

What is a best oven for a food truck business?2024-04-17T16:26:23+02:00

Fulfilling orders quickly in a small place like a food truck is not that easy but Alfa steel ovens fit well with the restaurant on wheels business as they are light and easy to handle. A hybrid or a gas-fired oven may be the winning solution for this kind of business. Learn more about Alfa food truck ovens.

Which is the best oven for a small restaurant?2024-04-19T12:35:36+02:00

Usually restaurants that have a small seating capacity (about thirty covers) do not need large ovens. In this case, go for a Quattro Pro, a high-yielding hybrid oven, if you don’t want to give up cooking with wood.

Which is the best oven for a large restaurant?2024-04-19T12:35:40+02:00

The commercial ovens in the kitchens of large restaurants must meet a high demand during short peak times day by day and particularly if it is a pizzeria. The most efficient Alfa steel oven is the Opera that can cook up to 7 pizzas at the same time and about 150 in an hour, a hybrid model available with or without base.

As for traditional refractory ovens, the largest models can bake up to 12 pizzas at once as is the case for the Special Pizzeria, a wood or gas-burning oven with a diameter of 160 cm.

What is the difference between Alfa ovens and the competing ones?2024-04-19T12:35:43+02:00
  • Alfa ovens guarantee precise cooking with maximum thermal efficiency due to the application of state-of-the-art technology. All our products are made to last even if they are used outdoors in the most adverse weather conditions thanks to their solid structure and multilayer powder coating. The steel ovens are particularly light and easy to move so they can take up any challenge in the kitchen. Furthermore, Alfa is synonymous with “Made in Italy”, designer ovens that enhance and combine Italian tradition and know-how and take It to the next level with the latest innovations such as:

     

Didn’t find what you were looking for?

The Alfa team is always here to provide you with all the information you are looking for and to advise you in finding the oven that best meets your needs as a professional or amateur.

For any question or any further information, feel free to contact us:

  • by clicking this link on our website.
  • by writing an e-mail to [email protected].
  • by calling the toll-free number +39 0775.7821
  • by calling EVA, our virtual assistant (by clicking the icon at the bottom right of all pages of our website).